Showing posts with label leaders. Show all posts
Showing posts with label leaders. Show all posts

Wednesday, April 25, 2012

Techniques for Developing Charisma


Today we're going to take a look at eight ways that you can develop charisma. Charismatic leaders maximize the relationship between themselves, group members (followers), and other stakeholders. They increase their referent power (the ability to influence others because one is well liked) and expert power (the ability to influence others because of specialized skills or knowledge).

How, you might ask, do they increase these measures of power? By painting a vivid picture or vision for others, being dramatic and unique, being a good storyteller, and being an affable "character." Charismatic leaders are especially effective at what they do, and communicate using metaphors and analogies to inspire others. They also know their audiences and tailor their messages accordingly. After all, leading a pack of girl scouts takes different communication tactics than leading a squad of marines!

Undoubtedly, some are born more naturally charismatic than others. Yet there are ways to develop charisma:*


1. Create vision for others. Paint a picture of where you are all going, and how great it will be to get there. Attract others to your vision by describing it in ways that are meaningful to them.


2. Be enthusiastic, optimistic, and energetic. Note: this does not mean be fake and inauthentic. Cultivate your real enthusiasm and share it with others.


3. Be persistent. Don't take no for an answer unless you really have no other option. What does this mean? Use energetic good-natured stubborness to push until you can't push anymore. Then know when to change your strategy.


4. Remember people's names. Everyone's loves hearing their own name. Of course you can use tricks and techniques to remember names, but the good old fashioned (and best) way to learn people's names is to actually get to know them and care about them on a personal level.

5. Develop synchrony with others. This has to do with connecting well- "clicking" with others. Search the internet for an emotional intelligence self-test and find ways to develop your EI (emotional intelligence).


6. Develop a personal brand, including making an impressive appearance. Be bold (but not ridiculous) and let your personality out a little bit. As long as you have the skills and knowledge to back you up (and you are tactful - see #5 above), a little flair and confidence can go a long way.


7. Be candid. As long as you are adept at delivering difficult news, speak your mind and communicate directly. You don't want to be abrasive, but simple effective communication is an asset for a leader. Don't beat around the bush- get to the point while still being respectful and polite.


8. Don't be afraid to be tough and aggressive when needed. Although this can isolate you from some people, if your assertiveness is warranted it can gain you a lot of respect from your followers. For example, think of a bartender. While it pays to be a nice guy and treat everyone well to get good tips, the best bartenders know when to lay down the law and get tough with unruly patrons. Kicking out someone who is harassing others at the bar will win lots of goodwill (and tips!) from all the remaining good customers.

*List adapted from DuBrin's textbook Principles of Leadership


(For those of you paying especially close attention, you may notice that this post also appears on Boston University's Leadership Blog. Well, there's a good reason for that- I write those posts as well, and every so often feel a post needs to be in both places.)

Friday, December 23, 2011

Chewing Gum Saves Lives: Creating Space in the Midst of Panic and Hurry

Happy Holidays to everyone!  This is the season where we all rush around trying to tie up last minute shopping and leave our piles of work on our desks to gather dust for the few days we are away from the office.  It is a time of stress and hurry, family and craziness, punctuated- if we are lucky- by moments of peace, reflection, and appreciation.  In this spirit I've selected one of the chapters from Get the Cookie, Paco! that addresses that need to create space in the midst of all of the craziness... space to take a breath, relax, and just be.



            Years ago I had a client who owned a small airport. They offered a flight school, firefighting services, plane storage and avionics repairs, and a flight shop. When I was interviewing the general manager, who was also an accomplished pilot, I asked him if he’d ever had an emergency while on a solo flight. “Sure,” he told me. When I asked him what happened, he responded that the single engine just cut out when he was at about ten thousand feet. He was all alone, and the plane started to go down. I’m not a big fan of flying, so the story was especially captivating, as it played out my worst fears. I asked, “So what did you do?”
            “Well,” he responded, “I reached into my shirt pocket and took out the pack of Juicy Fruit gum I always keep there.” He looked at me.
            “And?” I asked, on the edge of my seat.
            “And then I took out a stick of gum, removed the foil wrapping, and put the piece into my mouth.”
            “But what about the plane?”
            “Oh, it was going down at this point,” he assured me. “I chewed my gum for a few seconds, thought about my options, chose the best course of action, and followed it.”
            “That makes sense, but why in the world did you need a piece of gum right then?” I asked.
            “Well, taking that gum out, unwrapping it, and chewing it for a moment gave me a chance to gather my thoughts and make sure I was not just panicking, but choosing the best option. What I lost in time then more than made up for it when I knew I was making the right decision on how to best correct the situation safely.”
            I was stunned. Who thinks to casually unwrap some gum to chew when their plane is going down? But it did make sense. Those extra few “wasted” minutes were vital to his safety, as it kept him from just doing anything (and probably the wrong thing) when the crisis hit. He had created space to do nothing in the midst of a situation that demanded he do something and was better off for it.
            One of the hardest things to do is nothing. Try it. Actually, if you are trying to do nothing, then you aren’t really doing nothing—you are trying. In our increasingly busy lives, we never schedule the time to do nothing. If we schedule downtime it usually is taken up by an activity—reading, watching TV, or sleeping. My dogs spend the better part of their days dozing and lazing around. Of course this isn’t possible for most of us, but giving yourself even ten (ideally fifteen to thirty) minutes a day to just be can be very beneficial. It serves as a time to get perspective and get energy.
            I try to meditate every day. Usually I fail, and I end up spending my extra time in some frivolous activity like surfing the net. The times that I do get to meditate are wonderful. Recently I began to take on a few more clients. This happened just as my last classes at Boston University were heading into finals and my wife started a new job. Things got hectic really quickly. When I finally found a chance to simply sit and focus on my breathing, I could actually feel the clutter in my mind start to settle. It was like a Tetris game where all the pieces are poorly placed and new ones keep dropping quickly from above. When my “screen” (my mind) was almost filled to the top, things finally started to fit together. With each minute I sat quietly another piece fell perfectly into place, reducing the chaos and creating space in my mind for new information and peaceful reflection.
            Not long ago a friend of mine introduced me to a small start-up company she had heard of. It’s a brilliant idea. The company sells T-shirts and asks the purchaser to commit to ten minutes of helping others each day the shirt is worn. Each morning that the shirt comes out of the drawer in the morning, the wearer makes a mental promise to find ten minutes in the day for the benefit of others. The idea (and the business) is based on the fact that the idea will spread with others buying a shirt and making the same conscious choice to help. Knowing how beneficial it is for me to take a few minutes of each day to meditate, I thought of co-opting the idea for a company called Take 30. The wearer of this T-shirt would commit to spending half an hour of his day doing nothing. It could be meditating, lying on the couch staring up at the ceiling in silence, or sitting in the car at the beach with the radio off looking out at the surf. The rule would be that during those thirty minutes, you could not sleep, watch anything that ran on electricity, or interact with any other person (or pet). You could not actively pursue any goal other than just being.
            There is so much we don’t know about ourselves, and we look everywhere outside for it. We soak up information, get advanced degrees, pursue our careers, buy things, and build relationships. Yet, we don’t look inside. Aside from being a useful way to step out of the fray in order to better handle it when you step back in, the simple exercise of doing nothing is a first step to getting familiar with yourself.
            It’s difficult enough to lead others effectively. If you don’t have a decent knowledge of yourself, it’s almost impossible. I had a friend a few years back who had all the characteristics of attention deficit disorder. (I don’t know whether or not she had been diagnosed.) Sweet as she was, she would run around all day frantically putting out fires (real and imagined) and following her active and worried mind. I asked her once what she would do if she was forced to sit down quietly with herself in a room with no distractions. She told me she would probably explode. Maybe she would have needed more than a T-shirt.

do nothing